What is the CS?

The Certified Supervisor (CS) is course that prepares participants to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this program focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

CS Objectives:

  • Enhances management and leadership knowledge, skills and ethics.
  • Develops confidence and improves on-the-job performance.
  • Verifies a level of management competency and leadership potential
  • Demonstrates a commitment to continuing professional development.
  • Offers a competitive edge for employee selection and advancement.
  • Adds credibility to organization’s that invest in quality management

CS Exam & Certification:

  • The CS exam coincides with content covered in the CS study manual.
  • The exams are comprised of multiple-choice questions that test knowledge, decision-making, and analytical skills.
  • The exam has 100 multiple choice questions and has a two hour time limit
  • Please note it’s a closed book exam, mobile phones or notes are not allowed.
  • New CS’s receive a CS certificate.
  • They are entitled to use the title “Certified Supervisor” and the registered CS title designation, i.e. John Smith, CS.

Program Content

PART ONE: WHAT IS A SUPERVISOR?

  • Modern Supervision: Concepts and Skills

PART TWO: MODERN SUPERVISION CHALLENGES

  • Ensuring Quality and Productivity
  • Groups, Teams, and Powerful Meetings
  • Corporate Social Responsibility and Ethics
  • Managing Diversity

PART THREE: FUNCTIONS OF THE SUPERVISOR

  • Reaching Goals: Plans and Controls
  • Organizing and Authority
  • The Supervisor as Leader
  • Problem Solving, Decision Making, and Creativity

PART FOUR: SKILLS OF THE SUPERVISOR

  • Communication
  • Motivating Employees
  • Problem Employees: Counseling and Discipline
  • Managing Time and Stress
  • Managing Conflict and Change

PART FIVE: SUPERVISION AND HUMAN RESOURCES

  • Selecting Employees
  • Providing Orientation and Training
  • Appraising Performance