Click here to download a detailed brochure about the course
None, other than the desire to learn.
3 Days.
Exam - 100 multiple-choice questions based on the following content:
Module One
What is Customer Service?
The Challenges of Customer Service
Problem Solving
Strategy for Formulating a Plan for Success
Module Two
Empowerment
Communications in Customer Service
Coping with Challenging Customers
Motivation
Module Three
Leadership in Customer Service
Customer Retention and Measurement of Satisfaction
Technology and Customer Service
Excellence in Customer Service
More detailed descriptions of above are available upon request.
